Terms
Words the portal and the Manual use in an exact sense. Every Journey of the Manual links here the first time it uses one.
- Entrance
- One address with its own street number in a building, such as “Lipová 12”. A building has one Entrance or several. Units lie in an Entrance, Issues are reported for an Entrance, and a resident's Notice Board shows what concerns their Entrance. A Manager sets Entrances up (Set up your buildings).
- Unit
- A flat, a non-residential space or a garage in an Entrance, labelled the way people know it — “4”, “12A”, “G3”. Every Unit has its own Invitation Code. Several people can have access to one Unit, a couple or an owner and a tenant, for example.
- Access to a Unit
- The portal knowing that you live in a Unit or own it. You ask for it by entering an Invitation Code, as the owner or as an occupant; until a Manager approves or rejects it, it stands at Waiting. Only approved access opens the Notice Board, Issues and Polls. When you move out, a Manager ends it. One person can have access to several Units, in different buildings too (Join your building with an Invitation Code).
- Invitation Code
- A 8-character code on a slip from your manager, such as 7KQ4-M2XA. It belongs to one Unit and works for everybody in it, not for one person. When a Manager regenerates it, the old one stops working; access already granted stays (Hand out Invitation Codes).
- Issue
- A problem in the building reported by a resident or a Manager — the lift is stuck, the hallway light is out, water is leaking in the cellar. It has a priority and a status: New, In progress, and finally Resolved or Rejected. Only a Manager changes the status, and a rejection always comes with a reason. An Issue is seen by whoever reported it and by the Managers; by neighbours only when a Manager makes it public (Report an Issue).
- Public Issue
- An Issue a Manager has made visible to every resident of its Entrance, so that not everybody reports the same problem on their own. Neighbours see only its title, status, priority and date — not who reported it, which Unit it concerns, or the comments (Issues reported in your Entrance).
- Publication
- The one word for a Notice, an Event, a Document and a Poll — everything a Manager publishes for residents. Residents publish nothing, and an Issue is not a Publication (Choose an Audience and who is mailed).
- Audience
- Who a Publication is for: one Entrance, a whole building or the whole organisation. Every resident with approved access in an Entrance inside the Audience sees it, in Entrances added later as well. Nobody else is shown it.
- Notice Board
- A resident's landing page for one Entrance: Notices, upcoming Events, new Documents and open Polls. Whoever lives in several Entrances switches between them (Find your way around the Notice Board).
- Dashboard
- A Manager's landing page: who is waiting for approval, the Issue counts, the latest Issues and the upcoming Events. Residents have no Dashboard; their landing page is the Notice Board (Find your way around).
- Poll
- A question with fixed options that a Manager puts to an Audience. Each Unit has one answer; anybody with access to the Unit can change it while the Poll is open. Managers see totals only, never a Unit's answer. A Poll is not binding and does not replace an owners' vote (Answer a Poll; What the portal does not do).
- Deletion Request
- When you ask on the page My data for your account to be deleted, the portal does not delete it at once but 30 days after you asked. Your access to Units and your memberships of organisations end at once. Until then you can sign in only to cancel the request (Delete your account).
- Erasure
- What happens when you do not cancel a Deletion Request: your name, email address and password are removed, and wherever your name stood the portal shows Deleted account. Issues, comments and Poll answers stay in the manager's records, no longer under your name. Erasure cannot be undone; you can, however, sign up again with the same address.