Your Account
Several organisations, or Manager and Resident at once
For whom and what you need
For everybody who has more than one role in the portal:
- a Manager or Owner who works in several organisations;
- a Manager who also lives in one of the buildings;
- a resident with flats in several buildings, even when different organisations manage them.
One account with one address and one password is enough for all of it. You accept a second invitation with the same account (Accept an invitation) and add another flat with a code while signed in (Add another flat or building). Do not create a second account: the portal cannot merge two accounts.
Steps
Choose an organisation after signing in
Somebody who is a member of several organisations sees the page Choose an organisation after signing in. In Organisation choose the one you want to work in now and click Continue. With a single organisation the portal does not ask and takes you straight to its Dashboard.
Work in the chosen organisation
The Dashboard, Entrances, Issues, Publications, residents and members always belong to the chosen organisation only. Its name is at the top of the account menu. What you may do depends on your role in it: you can be an Owner in one organisation and a Manager in another, and invite people or read the audit log only where you are an Owner.
Switch to another organisation
Click your name at the top right. Below the organisation's name the account menu has the field Organisation; choose another organisation and click Continue. The portal opens its Dashboard. The choice holds until you sign out; the next time you sign in, the portal asks again.
If you also live in a building that uses the portal
A Manager who is also a resident always lands on their organisation's Dashboard after signing in, with the Manager's top bar. Links in the account menu lead to where you live: My notice board opens your Entrance's Notice Board, My issues your Issues as a resident. The Notice Board belongs to no chosen organisation, so nothing needs switching for it.
The link Report an issue, however, opens the Manager's form for the chosen organisation, not the resident's form (Report an Issue yourself). If your own organisation manages your building, report the problem as a Manager. If another organisation manages it, the portal does not let you report it as a resident; let that building's manager know another way.
If you live in several buildings
A resident chooses nothing. After signing in they land on the Notice Board of one of their Entrances and move to the others with the Entrance switch on the Notice Board, even when different organisations manage them (Find your way around the Notice Board).
What others see
Each organisation sees only its own. Colleagues in one organisation do not see that you work in another, nor where you live. The managers of the building you live in see you in the list Residents like any resident, with your name and address; that you are a Manager elsewhere they do not see. Each organisation's audit log records only what you did in it.
Mails
Emails come from each role separately, to the same address. As a Manager you get the emails about Issues and residents from every organisation you work in, whichever one you have chosen; the subject names the Entrance, not the organisation. As a resident you get the emails about Publications as you have set them, one per person even when you have several flats (Choose which mails you get).
The button in an email about an Issue opens the Issue even when it belongs to an organisation other than the one you have chosen. The button in the email A resident is waiting for approval: unit 4, Lipová 12 however opens the resident list of the chosen organisation: if the request is not there, switch to the organisation that manages the Entrance in the subject.
When something goes wrong
An organisation is missing from the choice
The organisation has been closed, an Owner has removed you from it, or you have not accepted the invitation yet — open the link in the invitation email. The portal sends no email about a removal.
The account menu has no field for switching
You are a member of one organisation only, so there is nothing to switch to.
While I was working the portal sent me to Choose an organisation or You are in no organisation
The organisation you were working in has been closed meanwhile, or you have been removed from it. Choose another; if only one is left, the portal takes you there by itself. If none is left but you live in a building that uses the portal, a Manager's screen answers Error 403: click Spravca at the top left and your Notice Board opens.
The button Back to the issues on an Issue leads to the organisation choice
The Issue belongs to an organisation other than the one you have chosen. Choose the organisation you want to carry on in.
I have two accounts with different addresses
The portal cannot merge them. Decide on one. Ask the Owners for new invitations and the managers for Invitation Codes for that one, then delete the account you do not need (Delete your account).
Where it ends
The Journey ends when you are working in the chosen organisation or are on your Entrance's Notice Board. Until you sign out the portal remembers the choice; after the next sign-in it starts with the choice again.