Choose which mails you get

For whom and what you need

For everybody who gets too many emails from the portal, or wants to know why one did or did not arrive. The only emails you can turn off are the ones you get as a resident about new Publications in your Entrance. All the others are about you directly — your Issue, your access, your account or a Manager's work — and always arrive.

All you need is to be signed in.

Steps

Open the notification settings

Click your name at the top right and, in the account menu, Notification settings. Your profile opens at the card Notifications. The link at the end of every email you can turn off leads there too.

The Notifications card on a phone: a blue note that these are the emails for residents, four ticked boxes and the Save button.

Tick what you want to get

Each box is one kind of email:

New notice on the board — Read Notices, Events and Documents;
New planned event — the same;
New document — the same;
New poll — Answer a Poll.

Until you have saved anything here, all of them are ticked. Untick what you do not want and click Save. The portal says Your notification settings have been saved.

Turning off applies at once

The setting applies to emails already waiting to be sent too: the portal asks again just before sending. Nothing changes on the Notice Board — you still find the Notices, Events, Documents and Polls there, you just get no email about them. The setting covers all your Entrances together; it cannot be set for one Entrance alone.

What others see

Nobody. The manager sees neither who has turned which emails off nor whom an email went to. You see a Publication on the Notice Board just as the neighbours who got the email do.

Mails

These four emails can be turned off. They go only to approved residents with a confirmed address whose Entrance is in the Audience, within a few minutes of publishing, one per person even when you have several Units in the Entrance. Whoever added the Publication gets no email. Editing a Publication sends none.

You will receive this email: New Notice in Lipová 12

A new Notice. The email carries neither its title nor its text, only a button to the Entrance's Notices.

You will receive this email: New Event in Lipová 12

A new Event, with the day and time it had when it was announced.

You will receive this email: New Document in Lipová 12

A new or replaced Document, with its category.

You will receive this email: New Poll in Lipová 12

A new Poll, with the day it is open until.

Emails that cannot be turned off

As a resident, about an Issue you reported (when somebody other than you did something):

Your Issue in Lipová 12 is now In progress — and likewise for resolved and rejected;
New comment on your Issue in Lipová 12.

As a resident, about access to a Unit:

You have access to unit 4;
Your request for unit 4 was not approved;
Your access to unit 4 has ended.

As a Manager or Owner — the Issue emails go to every member of the organisation except whoever caused them, the waiting-resident email to every member, even one who redeemed the code themselves (Handle Issues, Approve Residents):

New Issue in Lipová 12;
New comment on an Issue in Lipová 12;
An Issue in Lipová 12 was reopened by its reporter;
A resident is waiting for approval: unit 4, Lipová 12.

About your account — they arrive in answer to what you did (or somebody with your password did), and the invitation when somebody invites you into an organisation:

Confirm your email address and Confirm your new email address;
Your email address is being changed;
Set a new password and Your password has been changed;
Invitation to manage Správa bytov Javorina s.r.o.;
Your account will be deleted, Your account will not be deleted and Your account has been deleted.

Every email comes in the language of your profile. None carries the text of an Issue, a comment or a Publication — only what happened, names and addresses where needed, and a button that takes you there; the one exception is the manager's note on a rejected access request.

When something goes wrong

I turned emails off, and one arrived anyway

If it was one of the four you can turn off, it went out before you saved the setting. Otherwise it is an email that cannot be turned off — see the list above.

I did not get the email about a new Notice, though my neighbours did

Check whether:

the box in the card Notifications is ticked and saved;
the email is in your spam folder;
you added the Notice yourself — whoever publishes gets no email;
at the moment of publishing you had approved access to a Unit in an Entrance the Notice was for — whoever was still waiting for approval got no email;
it was only an edit of an older Notice — an edit sends no email.

As a Manager I do not want an email about every Issue

The portal does not let you turn them off: every member of the organisation gets them. You can have your mail program move them into a folder by their subject. If you no longer help the organisation, leave it (Change roles, remove members, leave).

The settings link in the email asks me to sign in

The settings belong to your account, so sign in first. The portal then takes you back to your profile; the card Notifications is further down.

Where it ends

The Journey ends with the message Your notification settings have been saved. From then on only the emails you have ticked arrive, together with the ones that cannot be turned off. You can change the setting back at any time.